• Shipping is free on all orders.
• Shipping handling time is 1-3 business days.
• Shipping time is 10-14 business days on average.
• Please note that during Holiday periods shipping times may increase due to system volume. 
• If ordering multiple items, you may receive more than one package and/or receive one package before another. This is to ensure that you begin to receive your items as swiftly as possible.
• If you require express delivery, please contact us via email at support@olivia-roy.com and we will gladly assist you.

TRACKING

• All items are shipped with tracking available.
• If you have a question about tracking a particular order, please contact us via email at support@olivia-roy.com and we will gladly assist you.
• Please ensure that your email address is included in your order details to receive tracking updates via email. For assistance with adding your email address to your order details, please contact us at support@olivia-roy.com and we will gladly assist you.

DELIVERY TERMS

We use USPS and DHL to deliver shipments domestically. 

CANCELLATIONS

We will accept cancellations within 12 hours of an order being placed. Once a shipment has been dispatched, we ask customers to please refer to our refund and return policy.

DAMAGED PARCELS

If you received a parcel that has been damaged in transit, please contact our customer service team at support@olivia-roy.com right away for assistance.

We thank you for your support and understanding.

-Olivia Roy Team